Refund Policy

Last updated: November 9, 2026

30-Day Money-Back Guarantee

We want you to love your Serenaviera products. If you are not satisfied for any reason, you can request a refund within 30 days of the delivery date.

Contact us within 30 days of delivery through our Contact page and include your order number.
We will confirm your request and send you any next steps.
Once your request is approved, we refund the original payment method. Refunds usually arrive within 5 to 10 business days, depending on your bank or card provider.

The refund covers the price you paid for the product. Original shipping fees, if any, are not refunded.
If your order arrives damaged or incorrect, contact us with your order number and a photo so we can make it right.
Requests made more than 30 days after delivery are not eligible for the money-back guarantee.

If you have any questions about this policy, please reach out through our Contact page.